A chatbot is a software application used to conduct an on-line chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.[1] Designed to convincingly simulate the way a human would behave as a conversational partner, chatbot systems typically require continuous tuning and testing, and many in production remain unable to adequately converse or pass the industry standard Turing test.[2] The term "ChatterBot" was originally coined by Michael Mauldin (creator of the first Verbot) in 1994 to describe these conversational programs.[3]
Chatbots are used in dialog systems for various purposes including customer service, request routing, or for information gathering. While some chatbot applications use extensive word-classification processes, natural language processors, and sophisticated AI, others simply scan for general keywords and generate responses using common phrases obtained from an associated library or database.
Most chatbots are accessed on-line via website popups or through virtual assistants. They can be classified into usage categories that include: commerce (e-commerce via chat), education, entertainment, finance, health, news, and productivity.[4]
Many companies' chatbots run on messaging apps or simply via SMS. They are used for B2C customer service, sales and marketing.[17]
In 2016, Facebook Messenger allowed developers to place chatbots on their platform. There were 30,000 bots created for Messenger in the first six months, rising to 100,000 by September 2017.[18]
Since September 2017, this has also been as part of a pilot program on WhatsApp. Airlines KLM and Aeroméxico both announced their participation in the testing;[19][20][21][22] both airlines had previously launched customer services on the Facebook Messenger platform.
The bots usually appear as one of the user's contacts, but can sometimes act as participants in a group chat.
Many banks, insurers, media companies, e-commerce companies, airlines, hotel chains, retailers, health care providers, government entities and restaurant chains have used chatbots to answer simple questions, increase customer engagement,[23] for promotion, and to offer additional ways to order from them.[24][25]
A 2017 study showed 4% of companies used chatbots.[26] According to a 2016 study, 80% of businesses said they intended to have one by 2020.[27]
Chatbots are increasingly present in businesses and often are used to automate tasks that do not require skill-based talents. With customer service taking place via messaging apps as well as phone calls, there are growing numbers of use-cases where chatbot deployment gives organisations a clear return on investment. Call centre workers may be particularly at risk from AI-driven chatbots.[74]
A study by Forrester (June 2017) predicts that 25% of today's jobs will most likely be impacted by AI technologies by 2019.[75]
- Applications of artificial intelligence
- Eugene Goostman
- Interactive online characters
- Internet bot
- List of chatbots
- Social bot
- Software bot
- Twitterbot
- Virtual assistant
https://en.wikipedia.org/wiki/Chatbot
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Chatmatic is chatbot software for Facebook Messenger
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Why is this tool helpful to members because it puts business owners and marketers directly in contact with potential customers. Messenger makes it useful for affiliates to introduce money making training programs as well as allows members to build followers and subscribers on popular social media platforms.
Social distancing has required people to stay home, in the process friends, family, co-workers all must find ways to stay connected and communicate with each other online.
How Facebook Messenger works
The Facebook messenger app integrates with video chat, video conferencing, and allows for sharing documents, easily and efficiently. In April 2020, Facebook officially released Messenger for Desktop, which is supported on Windows 10 and macOS and distributed on Microsoft Store and App Store.
Users can send messages and exchange photos, videos, stickers, audio, and files, as well as react to other users' messages and interact with bots. The service also supports voice and video calling. The standalone apps support using multiple accounts, conversations with optional end-to-end encryption, and playing games.
Can Chatmatic compete with Manychat?
Companies can use messenger as a lead generation tool. Travis Stephenson owner of Chatmatic teaches people how to leverage social media to get clients, by running ad campaigns and you can learn how to use chatmatic to provide a service to business owners.
Grow your Business with Messenger Marketing. Manychat is a messenger marketing platform. ManyChat allows you to engage with your customer 24/7 by leveraging the power of marketing automation
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